This website, www.goldencoin.com (the “Website”) is owned and operated by GCB Suisse AG.
We always want our policies to be clear and easy to understand, so this policy offers a simple breakdown of how we handle your personal information in connection with the Website and the services. This policy is incorporated into the GoldenCoin Client Agreement.
This policy sets out:
- What information we collect and why we collect it;
- How we use that information; and
- The choices you have with regard to the use of your personal information.
Your privacy matters to GoldenCoin so please do take the time to get to know our practices and, if you have any questions, please contact us at [email protected]
WHAT WE COLLECT
The information we collect about you may include:
- Contact information (such as your name, email and postal addresses, telephone number, and country of residence) that you provide by completing forms on the Website, by telephone, or through a paper application form;
- Information permitting us to offer the GoldenCoin Services to you, including details relating to your personal bank accounts or virtual currency wallet, details allowing us to prevent and detect money laundering and terrorist financing activities, copies of your current valid government-issued photo identification, and/or such other identifying and verifying information as we require from time to time in our discretion, and credit bureau information about you for purposes of confirming your identity under applicable “know-your-client” rules;
- Details about your finances that you provide to us or permit us to collect through third party service providers;
- Your login and password details;
- Details of any transactions you make through the GoldenCoin services;
- Information about your activity on the Website, such as your IP address, the pages you have visited and the device or browser you use;
- Information provided via your mobile devices, such as your location, phone ID, mobile user name, password, contacts, location;
- Communications with us (for example, when you ask for support, send us requests, questions or comments, or report a problem, whether by mail, telephone, fax, online, or by any other means);
- Information that you submit through the Website, including in the form of comments, contributions to discussions, or messages to other users; and
- Demographic information;
- Geolocation information;
- Data mining and financial profiling.
When you opt in for our Newsletter, or marketing materials, we collect your email address and name.
As is true of most websites, but subject to your browser settings, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages and operating system.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
HOW WE USE YOUR PERSONAL INFORMATION
We need to use the personal information described in section A in order to offer the GoldenCoin Services to you, including for the following purposes:
- Ascertaining whether to approve you for use of the GoldenCoin Services when you apply to use the GoldenCoin Services;
- Identifying you when you sign in to your GoldenCoin Account;
- Processing transactions in your GoldenCoin account, helping you submit your transaction request for confirmation to the Verification Network, and communicating with recognized counterparties, bullion-dealers, bullion-banks, and vault operators in respect of the GoldenCoin Services;
- Administering your GoldenCoin Account, understanding your needs as a client, and monitoring your satisfaction with the GoldenCoin Services;
- Contacting you about the status of the GoldenCoin Services (for example, to inform you of changes to or the termination of particular GoldenCoin Services, or to respond to a question, comment or complaint);
- Complying with legal requirements, including those imposed by laws, regulations, court orders, and regulatory guidelines, policies and procedures, in the countries in which we operate, including tax, “know your client” and Anti-Money Laundering obligations, requirements applicable to GoldenCoin;
- Detection of suspicious transactions, including transactions involving fraud, money laundering or terrorist financing activities;
- Managing invoicing, accounting and information security services related to our transactions with you;
- Protecting against harm to the rights, property or safety of GoldenCoin, its clients, employees, service providers, or the public;
- Internal management purposes, including planning, resource allocation, policy development, quality improvement, compliance, monitoring, audit, evaluation and reporting;
- Improving the GoldenCoin Services;
- Managing your communications preferences; and
- Maintaining ownership records.
When you contact GoldenCoin, we may keep a record of your communication to assist us and you in ensuring that you get the best from our services.
HOW WE SHARE YOUR PERSONAL INFORMATION
7. We may provide your personal information to companies that provide services to help us with our business activities such as emailing newsletters or offering client service. These companies are authorized to use your personal information only as necessary to provide these services to us.
8. We may share aggregated, non-personally publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends or publish market research.
9. We will disclose otherwise confidential personal data and confidential information if we are compelled to do so by laws and regulations applicable to us and/or our agents, and whether in Switzerland or elsewhere.
HOW WE COMMUNICATE WITH YOU
- Communications between you and GoldenCoin may be conducted by mail or by telephone, fax, online, text message, or by other electronic means. Any instructions that you give to us in any such manner will have the same legal effect as if you gave them to us in original written form. You agree that all telephone calls and electronic communications may be recorded and kept by us as a record of your instructions. You also agree that we may contact you electronically in response to a request, inquiry, or complaint, as otherwise solicited by you, or as permitted or required by law.2. We may also communicate with you from time to time electronically about news, promotions, special offers and other information from GoldenCoin, regarding either GoldenCoin or its selected partners. If you wish to unsubscribe to marketing emails from GoldenCoin please contact [email protected] We will strive to honour your request as soon as possible, and in any event within the next 10 business days. Please note, however, that this request will apply only to marketing emails and not to certain account-based information emails which will continue to be sent to account holders. We are not responsible for any additional information you provide directly to these partners, and we encourage you to become familiar with their privacy and security practices and policies before disclosing information to them.
INFORMATION STORAGE AND RETENTION
COOKIES AND OTHER TRACKING TECHNOLOGIES
- It is always open to you to modify your web browser settings to prevent the placing of cookies or to notify you each time a cookie is set. The website www.allaboutcookies.org contains additional useful information on how to block or control cookies using different browsers. However, by blocking or deleting cookies used on the Goldencoin Services, you may not be able to take full advantage of the GoldenCoin Services.
GoldenCoin uses, through its Website, the Google Adwords and Remarketing services to advertise on third party websites (including Google) to previous visitors to the Website. Google AdWords Remarketing is a remarketing and behavioural targeting service provided by Google. It connects activity on www.goldencoin.com with the Adwords advertising network.
Google AdWords Remarketing displays relevant advertisements to you based on pages of the GoldenCoin Website that you have viewed by placing a cookie on your computer. This cookie does not identify you or give us access to your computer. The cookie allows us to show you relevant advertisements across the Google Advertising Network based on your previous browsing of the GoldenCoin website.
You can opt out of Google Adwords Remarketing by visiting:
You can opt out of all third party cookie advertising by visiting:
CHANGES TO THIS POLICY